1. Wristcam
  2. Payment, Shipping and Returns
  3. Shipping

Shipping

    Can I use a Freight Forwarder to Purchase a Wristcam?

    We do generally not ship Wristcam orders through freight forwarders.

    If you live outside the US, please purchase through amazon.com or bhphotovideo.com as they may be able to ship to other countries. 

    Canada: Please check Amazon Canada and BestBuy Canada as they carry our products and ship within Canada. 

    Please note: Some freight forwarders may have mixed or poor reviews online and through the Better Business Bureau, therefore we recommend not using them to protect yourself and your payment information. If there is not an option to purchase through our authorized sellers, please take time to research and review online ratings and reviews, before taking that step.

    The protection of our consumer and company is of our utmost concern, so we reserve the right to review these orders and make the best decision for the protection of all involved.  

     

    Do you ship to PO Boxes?

    Currently, we are unable to ship to PO Boxes. 

    How long will it take to get my order?

    Upon placing your Wristcam order on our site, you will receive an email notifying you of the order number, the order details, and the amount charged (with any applicable taxes). Once your order is shipped, we will notify you of the tracking number by email.

    Please note we currently use Amazon fulfillment for the majority of our order processing. They will use either their Amazon driver courier, USPS or UPS depending on the address. 

    If we use Amazon fulfillment for your order: 

    • Free standard shipping is on us, so the Amazon courier typically processes the order within 1-3 days and then delivers it within 1-3 days.  
    • If you need this quicker: please select expedited shipping for $15 so Amazon will process the order within 24 hours and it will deliver within 1-2 days. 

    If you bought a Black or Gray separate band (either size) on our site: Our team currently fulfills these orders separate from Amazon fulfillment. Orders process for shipment within 3-5 business days and we will use either FedEx ground or USPS Priority shipping in most cases. Please note: Between November - January (holiday season), shipping times may run 5-10 business days for shipping coordination depending on the volume of shipping. 


    Please note, these shipping times are estimates, not a guarantee. 

    How much does shipping cost?

    Wristcam offers Standard shipping for free on US orders with a value of $50 (or over). If you need quicker processing and shipping, please select the Expedited shipping for $15.00.  

    Amazon handles our fulfillment so if you select standard shipping, they will process the order within 1-2 days in general, and shipping time may be 1-3 days. 

    With expedited shipping: Amazon will process the order within 24 hours and the shipping will be 1-2 days. 

     

    I did not receive my Wristcam order/my package is missing?

    Please first check with your family or housemate and neighbors to confirm if they received it in error. If you are still unable to locate your package, you must contact Support@wristcam.com same day of delivery or within 7 days of the delivery date noted per the courier so we may assist you.

    Wristcam is not responsible for lost packages beyond 7 days of the shipment date.

     

     

     

    My order has been shipped, but I'd like to make changes on the details. What should I do?

    Once the order has been shipped and a tracking number is already available, we will not be able to process any changes. 

    My order is being delivered, do I need to be home to sign for it?

    For US consumer orders: 
    No, we do not seek a signature for domestic deliveries. Please ensure to sign up for courier tracking information so you may pick up your delivery same day/as soon as possible.
    If your delivered product is missing you must contact Support same day of delivery or within 7 days so we may research this promptly with the courier. We are not responsible for lost packages beyond 7 days post delivery.
     
    FedEx International Shipments:
    Yes, if we open up orders to select other countries: When we ship using FedEx International, to ensure you receive your Wristcam order we may use FedEx IPD delivery with "Indirect Signature" for the delivery.
    If your delivered product is missing you must contact Support same day of delivery or within 7 days so we may research this promptly with the courier. We are not responsible for lost packages beyond 7 days post delivery.
     
    FedEx will obtain a signature from someone at the delivery address, from a neighbor, building manager or someone at a neighboring address; or you can also leave a FedEx Door Tag authorizing release of the package without anyone present.
     
    FedEx couriers will however, leave packages without a signature at certain residential locations where they determine the location is secure. 
     
    Last, you may also coordinate through FedEx 'Hold At Location" so you may pick up your package(s) at a specified FedEx facility at their convenience. You will need to show your ID to retrieve your package.
     

     

    Should I buy using a third party shipping company? I don't live in US

    We only recommend using a third party shipper where you can confirm they offer a consistent and quality service. We cannot guarantee you will receive the product and some have very poor ratings and reviews. Please first search online and check Yelp, Amazon, Better Business Bureau, etc.

    Please buy direct from an authorized retailer, the brand in question or contact a family or friend who resides in the shipping area so they may assist you with your order.

     

    For Canada consumers: Please check Amazon and BestBuy Canada (online sites) as they carry our products and ship within Canada.

     

     

     

     

    When are you launching (or shipping) globally?

    We are currently offering Wristcam for purchase and shipment to the US through our website here. 

    Canada: Amazon Canada and BestBuy Canada both offer our Wristcam products and ship within Canada.   

    Other countries: Please check with Amazon and B&H Photo to see if they will ship to your country (note their shipping and custom fees). 

    Where does Wristcam ship?

    Wristcam currently ships to the U.S. and some select US Territories.  

    • For US and other countries: Please also check Amazon, InMotion and B&H Photo as they also carry the Wristcam products. 
    • For Canada: Please check with Amazon and BestBuy online sites as they carry our Wristcam products and ship within Canada.