Can I cancel my order and get a refund?

    Yes. If your order hasn't been shipped yet, please contact our support team at support@wristcam.com so they can assist you with your order cancellation. 

    Can I still get a refund if I bought it when the company was CMRA?

    Absolutely. The same refund policies are carried over from your pre-order.

    I bought the Wristcam on eBay, what is my warranty?

    As per our limited 1 year limited warranty, our warranty is to the original end user (purchaser) for the 1 year timeframe, from the date of delivery.

    If the Wristcam later is re-sold or gifted to another person- the warranty timeframe is still tied to the original ship date through our authorized sellers or website. 

    Please contact Support with any warranty questions. You may be asked to provide a copy of the sales receipt with the sellers information and Serial Number as well to aid in warranty confirmation.

    Most key- We recommend confirming the warranty timeframe with the seller prior to purchase as the product may be used, not working or out of warranty. 

    Please contact eBay to confirm if you have any leeway to return your product for refund with eBay or the Seller, as Wristcam will not be able to assist you with any eBay purchase return questions. 

    What happens if I'm not satisfied with the Wristcam that I received?

    We will replace, repair or refund the cost of your Wristcam for genuine manufacturing faults for one year after receipt. If  you are unsatisfied with your Wristcam for any other reason, please let us know  so we can do our very best to satisfy you.

    What's your return policy?

    We hope you love what you ordered. But in case you don't, and you are within 30 days of having your Wristcam delivered, have contacted Support (or Amazon) within that timeframe and returned your Wristcam to our courier, we will issue you a refund (less our $25 USD restocking fee to cover the service of deleting all the user's photos and videos from the hardware for their privacy and cleaning). 

    As example, if your Wristcam was delivered on September 1st you will have through October 1st to have contacted Support for a RMA return label (which we will coordinate for US and Canada addresses only) and dropped off your package to the courier. 

    In order for you to receive a full refund you will need to return all of the key items and original packaging as noted below:

    1. Wristcam Core (in its silicone band)
    2. Small Band
    3. Large Band
    4. Charging Cable
    5. Power Adapter
    6. Collector Tin with the original packaging 
    7. Outer Wristcam Box Sleeve*
    8. Guide*

    *If still available

    Please ensure that your unit and all items are packaged in a manner that will prevent damage during shipping. We recommend using a sturdy box and appropriate packing materials that will properly fit the items being returned. 

    Please note, returns and exchanges are subject to a $25 return restocking and processing fee (for US and Canada consumers). You have up to 30 days to return items from the day your Wristcam was delivered.

    We also recommend you get a courier drop off receipt as that will be your only proof of the transaction. Couriers (like a UPS Store) will not retain the drop off transaction for more than 24 hours. We are not responsible for lost packages without a courier return receipt. 

    Please contact support@wristcam.com to receive an authorized RMA number along with a prepaid return shipping label and we will issue you a refund of price and tax paid minus the restocking fee after the return is verified (and all items are returned and the unit is not abused/damaged).

     

    If you purchased on Amazon, please contact them within 30 days of delivery to request a return authorization. You must follow their process with the provided courier return label. If you do not follow the Amazon return options for our product, we are not responsible for lost/missing returns.

     

    If you purchased on B&H Photos or Adorama, please contact the regarding their return policy. We are happy to assist with any warranty questions through support@wristcam.com

     

     

     

    Where do I mail back my Wristcam if I’m issued a refund or have warranty issues?

    Please contact support@wristcam.com so they may verify and authorize a RMA. If approved, you will receive a prepaid return shipping label and be able to confirm the return policy, warranty information and shipping instructions.