What do the different LED colors mean?

    If you are on a recent or latest firmware update, please see below.

    If you have not updated your Wristcam to the latest Firmware please open the Wristcam app, go to Settings > Maintenance & Support and click on Check for Firmware update. Please update your Wristcam to be able to use the latest features, fixes and improved LED lights as noted below. 

    • Photo: One-click - WHITE LED
    • Video: Long-press - WHITE LED blinks once and then continues until the hardware button is pressed again
    • Unpair: 3-seconds long-press, do not lift your finger until you see a BLUE LED light (if it is done on the charger is violet: Blue+Red). Once it is blue, release the button and 2 once more times quickly to unpair. The user has a few seconds to do that.
    • Shut Down - after about 8 seconds from pushing the button; the BLUE light will turn to blink ORANGE LED - at this point, release the button for shut down.
    • Charging: Outward (World) facing RED LED will show up while charging on the charger. When the battery is full the RED light will turn off. 
    • Low battery/memory full: intermediate RED LED pulse
    • Transferring data over Wifi: intermediate BLUE LED pulse

    I can't locate Wristcam on my Bluetooth device list. I can't connect/pair my Wristcam.

    Let's try these steps to see if we may resolve your connecting issue.

    1. Please make sure that your Wristcam is fully charged. To fully charge your Wristcam takes 3 -4  hours.
    2. If your Wristcam is charged, open your Bluetooth settings screen on your iPhone.
      1. If you have Wristcam listed on your devices, please click to forget device
      2. If Wristcam is not showing up, please move to the next step
    3. Turn off your iPhone Bluetooth.
    4. If you received your Wristcam after February 2021, please click on the Wristcam hardware button for 3 seconds - until you see a blue LED light flash - and then another 2 quick clicks in a row. This will reset the Bluetooth connection for your Wristcam.
    5. If you received your Wristcam in February 2021 or prior, please click on the Wristcam hardware button for 3 seconds - until you see a blue LED light flash - and then another 5 quick clicks in a row.
    6. Turn your iPhone Bluetooth back on.
    7. Now you should be able to locate it on your Bluetooth settings screen.

    Don't forget to, after pairing it with your iPhone, open the Wristcam app and pair it with the app as well.  Please contact Support if this does not resolve your issue. 

    How do I re-pair my Wristcam to my Bluetooth?

    Check this video on how to re-pair your Wristcam in case you lose your Bluetooth connections. 

    How can I change the video resolution?

    The Wristcam is set at 720p initially.

    If you are on the older software version, please go to the Wristcam phone app Settings tab, under "Advanced Camera Settings."  You can change your Video Resolution from 720p (initially set this way) to 1080p as well as the camera aspect ratio.

    Please follow these steps:

    1. Please ensure your Wristcam has at least 60% battery level. If needed please charge it a few hours before proceeding. 
    2. Turn on the Wristcam and connect with your iPhone.
    3. On the iPhone Wristcam app you will click on the Settings tab (it looks like a wheel on the lower right side of the app).
    4. Then scroll down to the "Advanced Camera Settings," then click on "Video Resolution." When there- you may click on 1080p. 
    5. When you exit and return to check the resolution it should be 1080p. 
    6. You may change the video resolution at any time following the above steps.

    If you are on the latest software update to your Wristcam app, the resolution can now be adjusted through the Wristcam watch app.

    You will be able to adjust the photo Aspect Ratio by using the watch's crown or swiping to the Video mode to use the crown to change from HD Mode (720p) or HD Action (1080p) mode. 
     

     

    Can't view preview!

    If your device is connected to the charger, our app defaults to not allow preview. Please remove it from the charger. 

    If it is not connected to the charger, please force close the Wristcam app on your Apple Watch by taking the following actions:

    1. Press and hold down the side button until the shutdown screen appears.
    2. Release the side button, then press and hold the Digital Crown to force quit the app.

    Now you can reopen Wristcam from the icon on your Apple Watch. If the issue is not fixed after taking these steps, please report a bug within the app, and we will be happy to assist you.

    • To report a bug, please navigate to the settings tab, select Bug Tracking, check if the Share Logs option is on, and then tap to Report a Bug.
    • Please include as much information as possible in the description.  

    How do I view the full HD quality for my photos or videos?

    You will need to download your photos/videos to get them in full HD quality. You can also edit an image, and share/save videos and pictures once you download them to your Wristcam iPhone app.

    Why aren't my photos or videos in HD quality?

    You will need to download your photos/videos to get them in full HD quality. You can also only edit an image, and share/save videos and pictures once you download them to your Wristcam iPhone app.

    If your photos are coming out blurry or distorted, please check if your Wristcam is clean. Here you can find more information about our recommended cleaning routine. 

    Let's review some other troubleshooting to see if we may resolve your issue:

    • If your device is clean, are you holding it still? If you are moving fast, like running or in a moving vehicle while trying to take a picture, Wristcam does not have Image stabilization (yet), so your images may be distorted.
    • Another possibility might be if you have been using Wristcam for a prolonged time. If that is the case, please try charging your device and let it rest a bit.
    • Last, for how close you can take a photo from an object without blurring is generally 15 inch (from the subject) for the self facing, and 39 inch for the outward facing. Though it’s not getting blurry at that point - that’s the optimal, and becomes blurry as you come closer.


    If it is none of the above cases, then this is most likely a firmware issue.

    1. Please check you have our latest Firmware installed on the phone app Settings tab > Check for Firmware upgrade > Check for Updates.
    2. If you do not have the latest Firmware installed, please tap to Perform Upgrade. Note that to upgrade your firmware, your Wristcam device needs to be connected to the charger and have at least 60% battery.
    3. If you have the latest Firmware installed, please report a bug within the app, and we will be happy to assist you.
    4. To report a bug, please navigate to the settings tab, select Bug Tracking, check if the Share Logs option is on, and then tap to Report a Bug. Please include as much information as possible in the description.  


    Please contact Support@wristcam.com if you are still noting issues. 

    When I try to take a photo while swimming, the Watch face goes blank- how do I fix this?

    You will be able to take photos or videos while under water (and not deeper than about 3 feet). 

    What you are experiencing is something that is controlled by Apple-this is an Apple Watch Water Proof feature which locks the Watch face. To unlock the watch face, you will need to twist the watch crown to unlock your watch. Then you will be able to see the preview in the photo or video mode. 

    To take a photo with the power button all you need to do is a short press/tap of the power button- that will take a photo. A long press of the power button will take a video. You will be able to take photos or videos without touching the watch screen.

    Please note the Wristcam will go into standby mode after 40 seconds of inactivity.  If this happens simply tap the power button to wake it up/turn it on.

    The sound on my Wristcam videos is a bit low, how can I fix this?

    The Wristcam device is configured to avoid digital gain while recording, so that the maximum quality is achieved. As a result, the audio level might sound low in many instances. In the coming weeks (Fall 2021), we will introduce an Auto Normalize feature, that will make sure that both the quality are kept, and the volume is increased to the possible extent.

    In the meantime while you wait for the update, you may use an external app or software to normalize the audio.

    What should I do before I get my RMA replacement Wristcam? Do I need to save my photos and videos?

    If we are sending you a replacement Wristcam tied to a warranty RMA please see below for some helpful information.

    Regarding your photos and videos that are in the Wristcam app:  

    1. Yes, you will need to first download them to your iPhone gallery to save them, before you use your new, replacement Wristcam, or you will lose all of your photos and videos.
      1. Please click on this how to download your photos and videos FAQ here
    2. Some consumers also need to re-pair/re-connect their Wristcam when they get the replacement new product. The Wristcam app may still try and connect to the original Wristcam, even though it is no longer available. If you are noting any pairing issues please follow the below troubleshooting: 

    Please connect your Wristcam to the charger and see if you see a blue, glowing LED:

    • If so,  please Turn OFF your iPhone Bluetooth, wait 10 seconds, and turn your iPhone Bluetooth back ON and see if you can see Wristcam under other devices.
      • If you see Wristcam, please tap on it to pair to your iPhone.
      • Next open your Wristcam app (or you will be directed there) and tap on "Ok" (Ok to pair).
      • Please Do not unpair your Wristcam. If you Unpair your Wristcam we will need to re-pair your device again following these steps (here or below). 
    • If not, please follow the next steps:
    1. Please charge your Wristcam fully for 3-4 hours. The RED LED will come on and stay on until your Wristcam is fully charged. The RED light will turn off after it is fully charged.
    2. Keeping your Wristcam connected to the charger and make sure the RED LED turns on initially. It will turn off once it is fully charged (even when on the charging cable- this is fine)
    3. Open your Bluetooth settings screen on your iPhone.
    4. If you have Wristcam listed on your devices, please click to “i” on the right side next to the Wristcam device and choose “forget device.”
    5. If Wristcam is not showing up, please Turn Off your iPhone Bluetooth, wait about 10 seconds, and turn your iPhone Bluetooth back on.
    6. If you still do not see the Wristcam after 30 seconds, perform the following activity:
      1. With the Wristcam on the charging cable (charging), click on the Wristcam hardware button for 3-4 seconds - until you see a White with blue/purple LED light flash - and AS SOON as you see the solid Blue LED flashing, lift your finger and quickly double click the button. 
      2. This will reset the Bluetooth connection for your Wristcam. It might take 30-60 seconds for your phone to rescan and discover the Wristcam.
    7. Now you should be able to locate it on your Bluetooth settings screen (possibly under "OTHER DEVICES").
    8. After pairing it with your iPhone, your Wristcam app will open. If you see instructions about Pairing your product while in the app, please click on "Ok" when asked about pairing.
        1. Please do not "Unpair" the Wristcam while in the app- otherwise we will need to follow these instructions again.

    For reference, please check this video to see how to unpair/re-pair your device as well to aid you as well as this how to video on how to re-pair/connect your Wristcam created by our Support staff on YouTube. 
     
    Our Support team is also here to assist you with any pairing issues with your new Wristcam. 

    Why can't I add the Wristcam app- I have an iPhone 12?

    We apologize for any inconvenience. This a problem with the iPhone 12 Apple is aware of. The good news is we have an alternate way for you to add the app while we are waiting for the resolution.

    Please open the App Store within the Watch, and install the Wristcam app from the app store directly from the Watch. Please contact support@wristcam if this does not resolve your issue. 

    My WiFi doesn't stay connected / drops every 5 second!

    Are you using the "WiFi" button on settings to "connect"? You should not try to turn on WiFi. You only need to have a Wi-Fi connection to download your photos and videos in full HD quality.

     

    There are mainly two options for you to download your assets:

     

    (1) Auto-import: this is on by default, so you just have to connect your Wristcam to the charger, and it will automatically share your Wifi credentials with Wristcam and download your assets. For more information, check this video:

     

    (2) Manual download. This will take you through the process of downloading images and video directly through ad-hoc wifi that will open on the device. In order to make this work, please remove the Wristcam from the charger (make sure it is charged), and do one of the following options:

    a. use the "Magic Download" (the turquoise arrow at the top right part of the gallery) to download all your photos and videos

    b. choose the photos/videos you want to download via the Select option on the app gallery and push download

    c. open the image or video and push the top middle's download button.

     

    For more information, check this video. 

     

    If you still have any more questions, please contact support. 

    Why is my Factory Reset symbol red?

     


    Don't worry; this is just the default symbol. The factory reset feature is only to permanently deleted your photos and videos, and it won't reset your hardware (if you are having an issue, please contact support@wristcam.com).

     

    To use this feature, you have to have your Wristcam connected you your iPhone.  

    App crashing and/or freezing

    Ensure that the WristCam App and Firmware are up to date with their latest versions. Force close the Wristcam app on your iPhone and your Apple Watch by taking the following actions:

    On your iPhone:

    1. Double click the Home button or swipe up to bring up the fast app switcher.
    2. Navigate to the Wristcam screen.
    3. Swipe up on the Wristcam screen by flicking it up and off the screen.

    On your Apple Watch:

    1. Press and hold down the side button until the shutdown screen appears.
    2. Release the side button, then press and hold the Digital Crown to force quit the app.

    Now you can reopen Wristcam from the icon on your iPhone and Apple Watch, then check to see if the crashing or freezing still occurs.

    If this does not solve the issue, force close other apps that may be running, but you are not using them. This may allocate more memory to the WristCam App for improved performance.

    If this keeps occurring, please report a bug within the app, and we will be happy to assist you. To report a bug, please navigate to the settings tab, select Bug Tracking, check if the Share Logs option is on, and then tap to Report a Bug. Please include as much information as possible in the description. 

    Can I send photos from the watch?

    Your photos and videos captured with Wristcam are synced to your iPhone and can be shared with your favorite apps.

    Please check out this helpful video on how to sync your photos or videos here

    Can I switch Wristcam devices?

    Yes, you just have to Unpair your current/old device from the settings tab on your Wristcam iPhone app and then on your iPhone Bluetooth settings, click "forget this device.” Once you have successfully unpaired your Wristcam, you can pair your other device. 

    Older pictures and videos not populating in the Wristcam app Gallery

    Can you see these assets in your watch gallery? If so, please force close the Wristcam app on your iPhone and reopen the app. 

    If you can't see them on your watch or your iPhone, it might be that you've set "Import Mode" on the phone app settings tab to "Delete after Sync."  this case, they were deleted from your device.

    Photo/Video won’t save/share to iPhone

    Let's try some troubleshooting to see how to resolve your issue.

    1. How much space do you have on your phone? Try to delete some content and see if restarting your iPhone helps update the storage space.
    2. Please check your app permissions in your iPhone settings > Wristcam is set for All Photos.
    3. If you have the right permissions set, please force close the Wristcam app on your iPhone and reopen the app. 

    If this doesn't work, report a bug within the app with a screenshot of your app’s permission, and we will be happy to assist you.

    To report a bug, please navigate to the settings tab, select Bug Tracking, check if the Share Logs option is on, and then tap to Report a Bug. Please include as much information as possible in the description.  

    Why can't I select "Edit" or "Share"?

    You can only "Share" or "Edit" assets that have been previously downloaded to your Wristcam phone app. 

    What does the clock symbol mean on top of my photos/videos.

    The little clock on the top right corner of your photos in our Wristcam phone app means that they are in queue to be downloaded to your Wristcam phone app. 

    How do I save my photos and videos to my iPhone Gallery?

    There are two ways to save your assets to your iPhone Gallery. Either you can have them automatically saved from our "Import Mode.” Just make sure you have "Save to iPhone Gallery" toggled on. Or you can manually add them by opening the asset, click "share," and then "Save to Gallery.” Please note you can only "Share" if you first downloaded it to our Wristcam phone app. 

    My location is not showing on my photos and videos.

    Please check your app’s permissions on your iPhone settings. Your Location permissions need to be selected to Always On so that the app can tag your photos and videos correctly. If you have the right permissions set, please report a bug within the app with a screenshot of your app’s permission, and we will be happy to assist you. To report a bug, please navigate to the settings tab, select Bug Tracking, check if the Share Logs option is on, and then tap to Report a Bug. Please include as much information as possible in the description.  

    My photos are coming out weird (distorted/blurred).

    Please check if your Wristcam is clean. Here you can find more information about our recommended cleaning routine. Let's review some other troubleshooting to see if we may resolve your issue:

    • If your device is clean, are you holding it still? If you are moving fast, like running or in a moving vehicle while trying to take a picture, Wristcam does not have Image stabilization (yet), so your images may be distorted.
    • Another possibility might be if you have been using Wristcam for a prolonged time. If that is the case, please try charging your device and let it rest a bit.
    • Last, for how close you can take a photo from an object without blurring is generally 15 inch (from the subject) for the self facing, and 39 inch for the outward facing. Though it’s not getting blurry at that point - that’s the optimal, and becomes blurry as you come closer.

    If it is none of the above cases, then this is most likely a firmware issue.

    1. Please check you have our latest Firmware installed on the phone app Settings tab > Check for Firmware upgrade > Check for Updates.
    2. If you do not have the latest Firmware installed, please tap to Perform Upgrade. Note that to upgrade your firmware, your Wristcam device needs to be connected to the charger and have at least 60% battery.
    3. If you have the latest Firmware installed, please report a bug within the app, and we will be happy to assist you.
    4. To report a bug, please navigate to the settings tab, select Bug Tracking, check if the Share Logs option is on, and then tap to Report a Bug. Please include as much information as possible in the description.  

    If you are still noting issues with blurred photos, please contact Support for further assistance.

    The hardware button on my Wristcam is not working. If I press it to take a picture or record, it doesn't show in my Gallery.

    When you press your hardware button, do you feel a mechanical "click"? If you do not feel it, please contact our support team at support@wristcam.com.

    If you feel it, does the LED white light appears when taking a picture or recording a video? If you see the LED, please try to shut down (hold the hardware button for 6 seconds - until you see an orange light) and turn the device back on.

    If this does not resolve your issue, this is most likely a firmware issue. Please check you have our latest Firmware installed on the phone app Settings tab > Check for Firmware upgrade > Check for Updates.

    If you do not have the latest Firmware installed, please tap to Perform Upgrade. Note that to upgrade your firmware, your Wristcam device needs to be connected to the charger and have at least 60% battery. 

    If you have the latest Firmware installed, please report a bug within the app, and we will be happy to assist you. To report a bug, please navigate to the settings tab, select Bug Tracking, check if the Share Logs option is on, and then tap to Report a Bug. Please include as much information as possible in the description.  

    My preview on my Apple Watch is freezing or stops

    Check if your Apple Watch screen is not going to sleep by default. When waking the screen, by raising your wrist (with that setting enabled), the screen should stay awake for around 6 seconds without further interaction. The display can also be set to stay awake without ongoing interaction for up to either 15 or 70 seconds. This applies when the screen is tapped on to wake it or tapped on after being woken by raising your wrist.

    To set your preferred wake duration when tapping the screen:

    1. On your iPhone, in the Watch app, go to My Watch (tab) > General > Wake Screen - under On Tap, select Wake for 15 or 70 Seconds.
    2. Regardless of the settings and how the screen is woken, if you do not tap on your screen for the set time, your screen will go back to sleep.
    3. If this is not the issue, please charge your Wristcam for at least 20 minutes and try again. If that doesn't work, try and force shutdown the watch application (press and hold down the side button until the shutdown screen appears, release the side button, then press and hold the Digital Crown) and if that helps, report a bug so we can investigate this issue to prevent this from happening again in the future (Settings > Bug Tracking).
    4. Please check on the Settings tab status in the Wristcam phone app that the device connects to the iPhone if that doesn’t help. If the device does not show as connected, please try holding the hardware button on your Wristcam for 6 seconds - until you see an orange LED indicator - to turn it off and then just click it again to turn it back on.
    5. Check again on the Wristcam app if you can see it as connected. 
    6. If your Wristcam is connected, your preview is still not working correctly; please: check you have our latest Firmware installed on the phone app Settings tab > Check for Firmware upgrade  > Check for Updates.
    7. If you do not have the latest Firmware installed, please tap to Perform Upgrade. Note that to upgrade your firmware, your Wristcam device needs to be connected to the charger and have at least 60% battery. 

    If you have the latest Firmware installed, please report a bug within the app, and we will be happy to assist you.

    • To report a bug, please navigate to the settings tab, select Bug Tracking, check if the Share Logs option is on, and then tap to Report a Bug.
    • Please include as much information as possible in the description.  

    Some of my photos and videos are missing just after I take them

    Are your photos missing from the iPhone app gallery or also from the watch gallery? If they are missing only from your phone app gallery, if you have a preview on your Apple Watch active, put it in the background and try to see if the missing photos and videos show up in your phone app.

    If that doesn't work, please try to force quit the Wristcam app and reopen. If they are missing on both the watch and the Wristcam app, please force close the Wristcam app on your iPhone and your Apple Watch by taking the following actions:

     

    On your iPhone:

    1. Double click the Home button or swipe up to bring up the fast app switcher.
    2. Navigate to the Wristcam screen.
    3. Swipe up on the Wristcam screen by flicking it up and off the screen.

    On your Apple Watch:

    1. Press and hold down the side button until the shutdown screen appears.
    2. Release the side button, then press and hold the Digital Crown to force quit the app.

    Now you can reopen Wristcam from the icon on your iPhone and Apple Watch. If the issue is not fixed after taking these steps, please check that you have our latest Firmware installed on the phone app Settings tab > Check for Firmware upgrade > Check for Updates.

    If you do not have the latest Firmware installed, please tap to Perform Upgrade. Note that your Wristcam device needs to be connected to the charger and have at least 60% battery to perform the upgrade. 

    If you have the latest Firmware installed, please report a bug within the app, and we will be happy to assist you. To report a bug, please navigate to the settings tab, select Bug Tracking, check if the Share Logs option is on, and then tap to Report a Bug. Please include as much information as possible in the description.  

    My Wristcam suddenly turns off or stops recording.

    Please check that your Wristcam have enough battery left- at least 60% charged.  If you do not have enough battery to record, your Wristcam may turn off during recording. 

    If the battery is not the issue, this is most likely a firmware issue. Please check you have our latest Firmware installed on the phone app Settings tab > Check for Firmware upgrade > Check for Updates.

    If you do not have the latest Firmware installed, please tap to Perform Upgrade. Note that to upgrade your firmware, your Wristcam device needs to be connected to the charger and have at least 60% battery. 

    If you have the latest Firmware installed, please report a bug within the app, and we will be happy to assist you. To report a bug, please navigate to the settings tab, select Bug Tracking, check if the Share Logs option is on, and then tap to Report a Bug. Please include as much information as possible in the description.

    Why aren't my photos showing on my iPhone Gallery?

    Please check in your iPhone permissions to note if the Wristcam app has access to your photos.

    • If the Wristcam app has permissions, check if the missing images were downloaded to the Wristcam phone app; only downloaded assets can be synced to your iPhone gallery.
    • If the photos are in the Wristcam phone app, please check your "Import Mode" on the phone app setting tab and check if you have "Save to iPhone Gallery" toggled on.
    • If you did give the app permission to access your photos, the assets have been downloaded, and the “Save to iPhone Gallery" is toggled on, please report a bug within the app, and we will be happy to assist you.

    To report a bug, please navigate to the settings tab, select Bug Tracking, confirm that  the Share Logs option is on, and then tap to Report a Bug.

    Please include as much information as possible in the description.  

    My photos were deleted from my device!

    Please check "Import Mode" on the phone app settings tab. To prevent this from happening again, you can turn off "Delete after Sync."